Hiring Arturo:
What to Expect From Booking to Return
From the moment you confirm your dates to the minute you drop the keys back, the process is straightforward. Darren walks you through everything at pick-up and is on WhatsApp throughout your hire. This page covers the practical details so there are no surprises on the day.
Full Handover on Pick-Up Day
Allow 30 to 40 minutes on arrival. Darren walks you through every system in the van before you leave, so you know exactly how everything works.
Support Throughout Your Trip
Darren is on WhatsApp for the full duration of your hire. If anything comes up on the road, you're not on your own.
Clear Terms, No Surprise
Every condition is set out before you book. The deposit, the rules, what comes back clean. Nothing hidden, nothing added after the fact.
Before You Arrive
What to Bring on Pick-Up Day
Pick-Up and Return
Pick-Up, Return, and What Happens in Between
House Rules
The Rules That Keep the Van in Good Condition for Everyone
These conditions apply to every hire. They exist to keep Arturo in the condition every hirer deserves
No smoking inside the van
No towing
No festivals without prior discussion with Darren
All drivers must be aged between 25 and 75
Additional drivers must be registered in advance and be present at pick-up
Any damage must be reported immediately
You must note who, what, where, and when
If any engine warning lights appear, pull over immediately
Do not wash the exterior of the van
Late return charges apply
£50 for 30 to 60 minutes late, £100 for over 60 minutes late
Toilet cassette not emptied on return
£50 charge
Waste water tank not emptied on return
£20 charge
Interior returned unclean
£75 charge
Windscreen chip
£35
Full windscreen replacement
£180
Tyre damage is the hirer's responsibility
Sealed roads only — no off-road, beach driving, or extended gravel roads
Unsealed roads need written pre-approval from Darren before your hire starts
Overhead damage above 1.83m is not covered by insurance and is the hirer's responsibility
Cancellation Policy
Cancellations
Testimonials
5.0 Stars on Google.
Here's What Hirers Say.
Excellent
5.0 
Based on 5 reviews
R
We had an amazing 2 week trip to Scotland in the van; it was well equipped, spacious, drove beautifully, and had loads of storage.
A
It was in immaculate condition and completed to a very high spec. There's nothing we needed that it didn't have: oven / hobs / microwave / comfortable bed...
S
Great van fully speced out, zero issues and the owner was very accommodating. Would rent again in a heartbeat.
FAQs
Common Questions About Hiring Arturo
What time is pick-up and return?
Pick-up is at 3pm. Return is by 11am. If the van isn't going straight back out to another booking, Darren can sometimes be flexible — just ask before your hire starts.
Can I leave my car at the pick-up address?
Yes. You're welcome to leave your car at the Coxhoe address for the full duration of your hire.
What documents do I need to bring?
Two forms of proof of residential address, less than 3 months old and from two separate companies, plus a photo ID driving licence. If you have a paper licence rather than a photo one, bring your passport as well. All additional drivers must also bring the same ID and be present on pick-up day.
Can I add an additional driver?
Yes. Register their details in advance and make sure they're present at pick-up. All drivers must be between 25 and 75.
When is the balance payment due?
A 50% deposit holds your dates. The remaining balance is due 45 days before your hire start date. The security deposit of £1000 is paid separately by bank transfer before pick-up.
What if the van is damaged while I have it?
Report it immediately. Note who, what, where, and when. The insurance excess is £1000, which is covered by your security deposit. Windscreen chips are £35 and full windscreen replacement is £180. Tyre damage and overhead damage above 1.83m are the hirer's responsibility and not covered by the insurance.
Do I need to clean the van before returning?
Leave the interior clean and tidy, empty the toilet cassette, and empty the waste water tank. Don't wash the exterior — Darren takes care of that. If the interior isn't returned clean, a £75 charge applies.
